Returns

Thanks for supporting Velobike!

If you would like to return a non-faulty item, please let us know within 14 days of receiving your Velobike order, providing your reasons for the return and/or exchange requirements. We'll then provide you with the return shipping address.

We process a refund through to your original payment method as soon as we get the item back. When that's happened, you'll get an email confirming this it. 

We understand you may have already opened any packaging before you decide to return. That’s fine - we only need the items themselves to be in brand new condition.

You’ll need to pay for the shipping to return the item. We’re not responsible if the item is lost in the mail. We encourage you to send it tracked, and with insurance - if it’s lost, at least you’ll get your money back from the courier company. In some cases, we know shipping costs may be relatively expensive - you might want to consider whether on-selling the item to someone locally is going to be more cost-effective.